CHAPTER I.
A. BACKGROUND.
Skripsi Sastra: Ticketing And Reservation In Pt. Lymarais Tour And Travel Surakarta
Tourism is one of the popular
global leisure activities done by people
in the world to get their satisfaction
in diverse experience. The term tourism comes from Sanskrit which means a complete travel. The term tourism began to be used after 1960 to
replace the term "excursion, trip, and picnic". Nowdays, along with
the development of tourism in the world,
the tourism industry has
appeared with its various facilities that makes the journey
easier to be done.
In this
globalization era, the
advancement in the
tourism industry is extremely developed
and it is
getting the attention
of government. Besides,
this field can
increase foreign exchange.
It is also
related to increase
employment opportunities. Tourism
industries has high prospects in the
future for the national development. In
essence, tourism has a close
relationship with the
goods and services
that provide pleasure
for travelers. If
travelers are satisfied
with the tourist attraction, they might return.
Therefore, all parties involved in the tourism process should strive to give
their best service.
Improvement and development of
the tourism industry is closely related to the
factors which are
available, for example,
transportations, hotels, restaurants and
entertainments. All of
the factors mentioned
above have been
served in a tourism
agency called Travel Agency.
Travel agency
is a business
that organizes tourist
activities and other services related
to the operation
of the tour
( SKB DIRJEN
No. PARPOSTEL.
1 Kep.
16/VIII/1988 ). Travel
agency is an
important position in
the tourism industries,
as they prepare
for tracking customer
relationships. The activities
of travel agents are focused on
the users confidence by using their services.
There are a lot of travel agencies
in Indonesia, especially in Solo. One of the travel agencies in Solo is PT. Lymarais Tour and Travel. There are many services which is served by PT. Lymarais Tour and
Travel. They are : 1). Reservation of domestic and
international airline tickets
( including train
and ship ticket
), 2).
Domestic and international hotel
reservations ( Hotel Voucher), 3). Processing of travel documents ( visa, passport, etc ), 4).
Managing MICE, 5). Hajj & Umrah, 6). Meeting
packages and Gala
Gathering package, 7).
Tour packages like domestic
and international tour, 8). Honeymoon package, and 9). JNE service.
Basically, this
bureau is more
dominant in selling
airline tickets, both domectic and
international tickets. Here,
the customer can
make a reservation before he/she will make an airline ticket.
Reservation is
seat reservation activities
done by someone
before he/she uses the flight services. Reservations can be
made through a travel agent or done by
coming directly to the airline office.
After making the reservation process, the travel agency or airline offices will make
ticket issue which will be a tool or proof their flight reservation.
As a travel agent which has
activities to serve an airline ticket, PT Lymarais Tour and Travel has had on-line reservation
system of Garuda Indonesia Airlines, Lion
Air, Sriwijaya Air, Air Asia, Trigana Air, Kalstar Aviation and Citilink. Seen from
the number of
airline reservation systems,
it makes the
writer focus to
make a final
project report on
how this system
works and how PT
Lymarais
employees serve their
customers, especially ticketing
and reservation services.
Therefore, the
title of the
final project report
is “ Ticketing
and Reservation in PT. Lymarais
Tour and Travel Surakarta”.
B. OBJECTIVES.
Based on the background, the
objectives are:.
1. To know the quality of services in PT.
Lymarais Tour and Travel.
2. To describe the process of online ticket
reservation in PT. Lymarais Tour and Surakarta.
3. To find the problems that often occur in
ticketing operasions and the solution to overcome the problems in PT. Lymarais Tour
and Travel.
C. BENEFITS.
Hopefully, this project can give
the following benefits to :.
1. Lymarais Tour and Travel.
The writer expected that the
final project report will be useful as additional information
to develop the
travel agency, especially
PT. Lymarais Tour
and Travel in
term of quality
of their service,
PT. Lymarais Tour
and travel can manage the
website better in order to
improve the quality
of promotion and marketing
ways.
2. The Students of English Diploma Program.
The writer expected that the
final project report will be useful in the future as a reference to write final project, for
example in writing a final project which relates
with Public Relation
activities like analyzing
the service quality
of a company.
3. The Writer.
From this job training, the
writer expects to :.
a. Gain
new knowledge and
experience in real
work field especially
in understanding of the job in
travel agency.
b. Obtain
knowledge and experience
in the real
work which is
under a management
regulation, and have
the chance of
working in a
team with different characteristics.
c. Prepare herself to face work field and
improve work etiquette.
d. Be able to handle ticketing services, hotel
reservation, and the other services in
the travel agency.
Skripsi Sastra: Ticketing And Reservation In Pt. Lymarais Tour And Travel Surakarta
Download lengkap Versi PDF
 | ||
| ||
| ||
| ||
|
Tidak ada komentar:
Posting Komentar
pesan skripsi